Responsible Gaming

OBSERVE: Responsible gaming means choosing entertainment that respects your limits, time, and budget. It recognizes that play should remain optional, affordable, and balanced with daily life.

EXPAND: At fortune-coins (operated in Canada by Blazesoft Ltd., Vaughan, Ontario), we provide tools, information, and support to help you stay in control. You must be at least the age of majority in your province or territory (19 in most provinces; 18 in Alberta, Manitoba, and Québec).

REFLECT: If your play stops feeling fun, we will help you pause, set limits, or self-exclude, and we will guide you toward free, confidential support services in Canada.

Risk Awareness

OBSERVE: Early signs of gambling-related harm can include: increasing purchases to chase losses, hiding gaming from family, playing longer than planned, neglecting work or studies, borrowing for gaming, or anxiety when not playing.

EXPAND: Risk often builds gradually. Thinking about gaming outside play sessions, breaking self-set rules, or using play to cope with stress are red flags that merit action now, not later.

REFLECT: Use the self-check below. A "yes" to two or more items suggests you should set stricter limits, take a break, or contact support.

• I spend more money or time on fortune-coins than I intended.
• I have tried to cut back but couldn't stick to my plan.
• I feel irritable or anxious when I cannot play.
• I hide my play or related spending from others.
• I play to escape problems or negative moods.
• I have used credit or borrowed money to continue playing.

If you feel at immediate risk of harm, call 911 or your local emergency number.

Limits & Tools

OBSERVE: fortune-coins provides on-site tools to help you control time and spend on virtual coin purchases.

EXPAND: You can set daily, weekly, and monthly purchase limits, use session timers, and activate short "Time-Outs" (24-72 hours) to pause access.

REFLECT: Limits apply prospectively; once saved, a limit cannot be raised until the cooling-off period ends, but it can be lowered immediately.

Purchase limits (daily/weekly/monthly)

1. Go to Profile > Settings > Responsible Gaming on fortune-coins-ca.com (labels may appear as "Account" or "Limits").
2. Select "Purchase Limits." Enter maximum amounts (e.g., $25/day, $100/week, $300/month).
3. Confirm. Lowering takes effect immediately; increasing applies after a 24-hour cooling-off period and explicit reconfirmation.

Time management

• Session timer: Enable reminders every 15/30/60 minutes. A banner will prompt you to continue or log out.
• Daily time cap: Set a daily play-duration limit (e.g., 60 minutes). When reached, the session ends automatically.

Short breaks ("Time-Out" 24-72 hours)

1. Open Profile > Responsible Gaming > Time-Out.
2. Choose 24, 48, or 72 hours and confirm. You cannot cancel until it ends.
3. During Time-Out you cannot log in, make purchases, or participate in promotions.

Regional compliance note (CA): All times displayed are local to your device; changes upward to limits require a delay and reconfirmation. You must be at least the age of majority in your province/territory.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger, longer pause if you need extended support.

EXPAND: You may choose a fixed term (from 6 months) up to an indefinite (lifetime) exclusion. This applies to your fortune-coins account on fortune-coins-ca.com only.

REFLECT: Once active, self-exclusion cannot be reversed before expiry; lifetime exclusions are reviewed only upon documented request after a significant period, at our discretion.

How to self-exclude

1. Go to Profile > Responsible Gaming > Self-Exclusion.
2. Select a period: 6 months, 1 year, 2 years, 5 years, or lifetime.
3. Read the consequences and tick the acknowledgment box.
4. Confirm via the verification prompt (and email confirmation if requested).
5. Contact support through the on-site help widget if you need assistance during setup.

What happens during self-exclusion

• Login is blocked. You cannot access your account, make purchases, or receive promotional communications.
• Promotional and marketing emails are suspended after processing.
• Eligible redemption requests submitted and verified before activation will be processed per applicable terms. After activation, redemptions and account activity are paused until the exclusion ends, except where required by law.
• Virtual, non-redeemable coins remain inaccessible while excluded.

Refunds: Purchases of virtual items are generally non-refundable. We will review any refund request case-by-case in line with our Terms and local law.

Note for Canada: Provincial self-exclusion programs (e.g., casino/lottery) are separate and do not automatically apply to fortune-coins, which is an online social gaming platform. You may still enroll in those programs and use device/app blocking tools listed below.

Support Resources

OBSERVE: Free, confidential help is available 24/7 across Canada.

EXPAND: Use provincial helplines for immediate guidance and referrals to counseling. Language interpretation is commonly available.

REFLECT: Contact details below are provided for convenience; verify current hours on each website. Your conversations with third-party services are confidential and independent of fortune-coins.

Local support (Canada)

• Ontario (ConnexOntario): 1-866-531-2600 • 24/7 • English/French; interpretation available • connexontario.ca
• Québec (Jeu: aide et référence): 1-800-461-0140 • 24/7 • French/English • aide-reference.qc.ca
• British Columbia (BC Gambling Support Line): 1-888-795-6111 • 24/7 • English; interpretation available • bcresponsiblegambling.ca
• Alberta (AHS Addiction Helpline): 1-866-332-2322 • 24/7 • English; interpretation available • albertahealthservices.ca
• Manitoba (Addictions Helpline): 1-855-662-6605 • 24/7 • English; interpretation available • gov.mb.ca/health/mh/addictions
• Nova Scotia/PEI (Gambling Support Network): 1-888-347-8888 • 24/7 • English • gamblingsupportnetwork.ca
• Other provinces/territories: Dial 211 (community services) for local problem gambling supports, or your provincial HealthLine (e.g., 811) for guidance.

Self-exclusion schemes by country (for reference)

• United Kingdom: GAMSTOP (gamstop.co.uk) - free, national online self-exclusion.
• Spain: RGIAJ (registrojuego.mineco.gob.es) - national self-exclusion registry.

Blocking and filtering tools

• Gamban: gamban.com - device-level blocking of gambling sites/apps.
• BetBlocker: betblocker.org - free, open-source blocking with "Parental" mode.
• Device controls: Use iOS/Android/Windows parental controls to restrict app installs and web categories.

Support for families

• SMART Recovery Family & Friends: smartrecovery.org/family - tools and meetings for loved ones.
• Gam-Anon: gam-anon.org - peer support for families affected by gambling.

Confidentiality: Third-party helplines keep your information private and do not share it with fortune-coins without your consent.

Help for Family

OBSERVE: It is difficult to raise concerns with someone you care about when you notice risk signs.

EXPAND: Prepare a calm, specific conversation: describe behaviors (missed bills, secrecy), not character; choose a low-stress time; offer options, not ultimatums.

REFLECT: Encourage small first steps and offer help to connect with support.

• Use "I" statements: "I'm worried because..." and link to concrete examples.
• Agree on immediate protections: spending limits, a Time-Out, or self-exclusion.
• Suggest professional help: provincial helplines (see above) can schedule free counseling.
• Seek your own support:
  • Gam-Anon: gamblers in family/friends support - gam-anon.org
  • SMART Recovery Family & Friends - smartrecovery.org/family
• If there is risk of harm (to self or others), call 911 or local emergency services.

Operator's Commitment

OBSERVE: fortune-coins uses behavioral indicators to detect heightened risk, such as rapid repeat purchases, repeated limit increases, extended late-night sessions, and repeated failed attempts to override limits.

EXPAND: If patterns suggest harm, we may deliver in-session alerts, enforce stronger cooldowns, or temporarily block promotional messaging. Our team may reach out with support options and links to provincial services.

REFLECT: We balance player safety with privacy, using data solely to provide and secure the service and to support responsible play.

• Proactive messaging: On-screen reminders, spending/time alerts, and tailored education.
• Friction and pauses: Cooling-off prompts before purchases after extended sessions; delays for raising limits.
• Outreach conditions: We may contact you via in-account messaging or email when multiple high-risk indicators occur within a short period, when a minor may have access, or when required by law.
• Escalation: We may apply temporary restrictions, suggest Time-Out or self-exclusion, and provide direct links to Canadian support services.
• Privacy: Data is processed per our Privacy Policy and applicable Canadian law; we do not share your information with third-party support services without your consent.

Operator details: fortune-coins is part of the Blazesoft Ltd. group (head office: Vaughan, Ontario, Canada) with additional regional entities noted on our site.

Updates

OBSERVE: Responsible gaming practices evolve with research and regulation.

EXPAND: We will notify you of material changes via in-account messages, website banners on fortune-coins-ca.com, and/or email (if enabled).

REFLECT: Continued use after notice constitutes acceptance of updates. Please review this page regularly.

Last updated: 2025-10-27

Contact & Feedback

OBSERVE: Some direct contact details may vary by region and service channel.

EXPAND: At the time of publication, a dedicated responsible gaming phone number and email for fortune-coins have not been publicly listed in the provided data.

REFLECT: Please use the following options; our team will prioritize responsible gaming requests:

• Official website: fortune-coins-ca.com - open Profile > Support or use the on-site help widget to message our team.
• If you cannot log in: Access the website and use the general Contact/Support link in the footer to request assistance with limits, Time-Out, or self-exclusion.

Responsible Gaming Request

Full name Email used on account Request type Set/adjust purchase or time limits Request Time-Out (24-72 hours) Start self-exclusion Wellbeing/welfare check Other responsible gaming support Details Submit request

Note: If this form is not active on your device, please contact us via the on-site Support channel on fortune-coins-ca.com. We aim to respond to responsible gaming requests as a priority.

Important disclaimers (Canada): This page provides guidance only and is not a medical or legal diagnosis. Age of majority applies (19 in most provinces; 18 in Alberta, Manitoba, Québec). If you are in immediate danger, call 911. Provincial self-exclusion programs for land-based/regulated iGaming are separate from fortune-coins; you may use them in addition to the platform tools described here.